982bet's Privacy Policy

1. Introduction

This privacy policy ("Policy") describes how the 982bet platform ("we", "us", or "982bet") collects, uses, stores, and protects the personal information of its users ("you" or "user"). By visiting the 982bet.lat website or using our services, you are considered to have agreed to the terms of this privacy policy.

We believe that ensuring the security of your personal information is our highest responsibility. 982bet operates as a safe and trusted online betting and casino platform for players in Bangladesh, and our privacy policy is the foundation of that trust.

This policy operates in accordance with Bangladesh Standard Time (BST, UTC+6) and is consistent with applicable laws and regulations of Bangladesh.

2. What Information We Collect

For the purpose of account registration and service delivery on 982bet, we may collect the following types of information:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — access is restricted to those aged 21 and above only).
• Email address and contact information.
• National ID card or passport number (for KYC verification, where applicable).
• Residential address.

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transaction processing).
• Bank account details (for bank transfers).
• Deposit and withdrawal history.

2.3 Technical Information

• IP address and device information.
• Browser type and operating system.
• Website usage logs and session data.
• Information obtained from cookies and similar tracking technologies.

2.4 Gaming Activity Information

• Game history and betting records.
• Details of bonuses and promotional offers received.
• VIP level and reward points information.

3. Purpose of Data Use

982bet uses the collected information for the following purposes:

• Account management: To handle registration, login, and account security.
• Age verification: To ensure access is limited to individuals aged 21 or above.
• Financial transactions: To process deposits, withdrawals, and payments.
• Customer support: To resolve your issues through 24/7 live chat.
• Fraud prevention: To identify and prevent suspicious activity.
• Responsible gaming: To monitor playing behaviour and help prevent addiction.
• Platform improvement: To enhance the user experience and add new features.
• Legal compliance: To comply with applicable laws and regulations.

4. Data Storage and Retention

982bet stores your personal information only for as long as is necessary to fulfil the purposes described in this policy and to meet applicable legal obligations.

4.1 Retention Periods

• Active account data: For as long as the account remains active.
• Inactive or closed account data: Up to five years from the date of account closure (in accordance with legal requirements).
• Financial transaction records: For the period required under applicable law.
• KYC documents: In accordance with regulatory requirements.

4.2 Data Deletion

Once the defined retention period has ended, or where there is no legal obligation to retain data, we securely delete or anonymise your information. If you request deletion of your data, we will make every effort to fulfil that request as promptly as possible, in line with legal and regulatory requirements.

5. Data Disclosure and Sharing

982bet never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be disclosed in the following circumstances:

5.1 Service Providers

To operate our services, we work with trusted third parties such as payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and customer service providers. These parties operate under strict confidentiality agreements and their access is limited to only the information necessary for their role.

5.2 Legal Obligations

Information may be disclosed in compliance with applicable law in response to court orders, lawful requests from law enforcement agencies, or other legal processes.

5.3 Fraud and Security

Information may be shared with relevant authorities to prevent and investigate financial fraud, money laundering, or other illegal activities.

6. Cookies Policy

The 982bet.lat website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential cookies: Necessary for the basic functionality of the site, such as maintaining login sessions. These cannot be blocked.
• Functionality cookies: Used to remember your preferences and settings, such as language preference.
• Analytics cookies: Used to collect website usage statistics, which help us improve our services.
• Security cookies: Used to detect fraud and keep user accounts secure.

6.2 Cookie Controls

Most cookies can be blocked or deleted by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

7. Third-Party Services and Links

Our platform uses software from game content providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, and others. These providers operate under their own privacy policies. 982bet is not responsible for the privacy practices of these third parties.

For payment services, bKash, Nagad, Rocket, and Upay operate under their own data protection policies. Only the information necessary to complete a transaction is shared with these services.

8. Protection of Children and Minors

982bet strictly enforces a 21+ age policy. Our services are intended solely for individuals aged 21 or above. We do not knowingly collect or process the personal information of anyone under the age of 21.

If we become aware that information of a minor has been collected by mistake, we will immediately close that account and delete the relevant information. If you believe a minor is using our platform, please notify us at [email protected].

9. Your Rights

You have the following rights regarding the protection of your personal information:

9.1 Right to Access

You may request a copy of all personal information we hold about you. We will respond within 30 business days of receiving the request.

9.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. This can be done through account settings or by contacting customer support.

9.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

9.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. In that case, we will stop using your information for that purpose.

9.5 Right to Data Portability

You may receive your personal information in a structured, machine-readable format that can be transferred to another service.

To exercise any of the above rights, contact us via 24/7 live chat or at [email protected].

10. Data Security Measures

We have implemented industry-standard technical and organisational measures to protect your personal information:

• SSL encryption: All data transfers on the site are secured with SSL/TLS encryption.
• Password hashing: User passwords are never stored in plain text; only encrypted hashes are stored.
• Two-factor verification: Additional verification is in place for sensitive transactions.
• Restricted access: Staff are given access only to the information necessary for their role.
• Regular security audits: Regular security testing is conducted to identify potential vulnerabilities.
• Data backup: Information is stored in secure, encrypted backups.

No online system is 100% secure. In the event of a data breach, we will notify the affected individuals in a timely manner in accordance with applicable law.

11. Changes to the Privacy Policy

We may update this privacy policy from time to time. In the event of changes:

• A new "Last Updated" date will be displayed at the top of this page.
• A notice will be sent to your registered email address for important changes.
• If you continue using the platform after the changes, you will be considered to have agreed to the new policy.

We recommend that you review this policy regularly.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us through the channels below. Our privacy team is always ready to respond according to Bangladesh Standard Time (BST).